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February 16, 2012

Michael P. Soulier
msoulier
But I Digress
» Kanata Honda – The customer experience

I complain a lot about companies that provide poor customers service. It’s easy to do, as they’re so common, and it can be fun to read and shake your head at. I haven’t found a lot of material online about how good people can be, but it’s overflowing with complaints and rants. Human nature I guess, we bitch a lot more than we commend.

We bought a 2010 Honda Fit from Kanata Honda a while back, and you never know how a dealership is going to treat you once they have your money and they don’t have to suck up to you anymore. In general I never expect much, although I hope for the ideal. The car is too knew to have any major problems so far, although Honda is as cheapo as every other car company out there, and my OEM Dunlop tires won’t make it to 30000km at their current wear rate, which is ludicrous. Take your head out of your ass Honda, and put on decent tires.

But, the dealership is selling the cars, not making them. They rely on mark-up, and accessories like $200 steering wheel covers. Say no more. And, they rely on you coming in regularly for service, which I will not do if they are going to overcharge, or provide bad service. And they cannot afford to, as this is really their bread and butter. They don’t make much profit on the cars, the accessories are ridiculously overpriced, so that leaves service (Y’know, one of those reasons why Saturn killed their own electric car? Big I digress…).

So far it’s been oil changes, tire rotations, and I allowed a questionable brake service, and had them put in a block heater, which I love BTW. No service problems, good treatment, although their Wi-Fi was broken when I was there. Guys, c’mon. Me techie. Need Wi-Fi. Recently I had some questions, like where the jack points are for my floor jack instead of the provide scissor jack, and I dropped by yesterday to have a windshield wiper adjusted that was off due to ice buildup.

Each time the service guys at KH have just welcomed me in, answered my questions, and got me on my way without issue. I didn’t expect to be charged for the service and I wasn’t, and that’s the kind of service that keeps me coming in for oil changes. Sure, I’ll likely do my own in the summer, in the driveway, a few years down the road when most of the warranty is gone, but for now I’m drinking the Honda kool-aid and it doesn’t taste so bad. It’s our only car so I don’t have to cut corners on maintenance to try to pay for two, and I do question the services and usually allow them with some skepticism. If I was only keeping the car for 4 years I likely wouldn’t bother with anything but oil changes, but I like to keep my cars for 10 years, and I expect them to be built properly to last that long, if I give them a little love.

So, good job so far people. Keep it up please.


July 11, 2011

Michael P. Soulier
msoulier
But I Digress
» Honda Fit – Elastic doors?

I was climbing into our 2010 Fit yesterday and my wife pointed out something hanging down from the driver’s side door.

Elastic falling out of my door

Elastic falling out of my door

That can’t be good.

I contacted Kanata Honda and they said that they don’t know what it is either, so they suggested that I drop by and they’ll take a look at it. Sounds good to me.

Update Jul 13: They took a wild guess that during some promotion someone tied a balloon to the car and lost the elastic string inside of the door. Too funny.


June 1, 2011

Michael P. Soulier
msoulier
But I Digress
» Creative road patching

This had been the state of Hazeldean and Huntmar for some time now.

I’m pretty sure it’s intended to be temporary, but after a few months it doesn’t feel very temporary. My car’s suspension doesn’t appreciate it.


October 2, 2010

Michael P. Soulier
msoulier
But I Digress
» First service experience at Kanata Honda

After buying a Honda Fit as a replacement for my 11-year-old 1999 Saturn SL-1 with the blown head-gasket and dying fuel pump, I was wondering if having a new vehicle from Kanata Honda would be a good experience. The purchase was simple enough, thanks to good research on mine and Maria’s part, and I hadn’t planned on seeing the service guys until my first oil change.

Oddly though, from the point I drove the car off of the lot I noticed that it made a bit of a squeak when releasing the brakes in gear. I figured that it would go away, probably due to being a new vehicle. It hasn’t gone away, so I emailed the service department. The guy answering me said that he wasn’t sure without more information so I called, and was told that they’d need to hear it. Ok, so last monday I ended up at Kanata Honda’s service department much sooner than I’d planned.

I didn’t plan to pay for anything, the car’s under warranty, and the guy I talked to pointed out that if it didn’t turn out to be a warranty issue then I would have to pay for any time spent on it. Makes sense but I just wanted their opinion on what I was hearing, not for them to hoist it up and pull the wheels off.

I pointed that out, and the manager there had no problem with that, calling over one of the techs to listen in while I reproduced it. He said, “oh, that?” and proceeded to explain that it’s a combination of metal in the brakes in place of the asbestos I’m mostly used to from my 1999 Saturn, plus the sound of the transmission and engine twisting as the car is first put into gear. Nothing to worry about.

What can I say? 10 years driving one car makes you used to that one, and that one only. Good to know there’s nothing wrong though, I hate hassles. The car is good, they kept good will and now hopefully I won’t see them until that first oil change in another 5000km or so.

So far so good.