Michael P. Soulier
But I Digress
I complain a lot about companies that provide poor customers service. It’s easy to do, as they’re so common, and it can be fun to read and shake your head at. I haven’t found a lot of material online about how good people can be, but it’s overflowing with complaints and rants. Human nature I guess, we bitch a lot more than we commend.
We bought a 2010 Honda Fit from Kanata Honda a while back, and you never know how a dealership is going to treat you once they have your money and they don’t have to suck up to you anymore. In general I never expect much, although I hope for the ideal. The car is too knew to have any major problems so far, although Honda is as cheapo as every other car company out there, and my OEM Dunlop tires won’t make it to 30000km at their current wear rate, which is ludicrous. Take your head out of your ass Honda, and put on decent tires.
But, the dealership is selling the cars, not making them. They rely on mark-up, and accessories like $200 steering wheel covers. Say no more. And, they rely on you coming in regularly for service, which I will not do if they are going to overcharge, or provide bad service. And they cannot afford to, as this is really their bread and butter. They don’t make much profit on the cars, the accessories are ridiculously overpriced, so that leaves service (Y’know, one of those reasons why Saturn killed their own electric car? Big I digress…).
So far it’s been oil changes, tire rotations, and I allowed a questionable brake service, and had them put in a block heater, which I love BTW. No service problems, good treatment, although their Wi-Fi was broken when I was there. Guys, c’mon. Me techie. Need Wi-Fi. Recently I had some questions, like where the jack points are for my floor jack instead of the provide scissor jack, and I dropped by yesterday to have a windshield wiper adjusted that was off due to ice buildup.
Each time the service guys at KH have just welcomed me in, answered my questions, and got me on my way without issue. I didn’t expect to be charged for the service and I wasn’t, and that’s the kind of service that keeps me coming in for oil changes. Sure, I’ll likely do my own in the summer, in the driveway, a few years down the road when most of the warranty is gone, but for now I’m drinking the Honda kool-aid and it doesn’t taste so bad. It’s our only car so I don’t have to cut corners on maintenance to try to pay for two, and I do question the services and usually allow them with some skepticism. If I was only keeping the car for 4 years I likely wouldn’t bother with anything but oil changes, but I like to keep my cars for 10 years, and I expect them to be built properly to last that long, if I give them a little love.
So, good job so far people. Keep it up please.